I coined a phrase about poor customer service that rings true about a large number of companies in our country. It is simple, "I shouldn't have to work, to give somebody my business!" Since the Sidewall Shine five for one promotion launched on August 18, 2008, I've gone to four of the five Toys R Us stores in Greater Orlando and found many sad and disturbing facts.
- Just 1 person had heard "Something" about the promotion.
- None of the stores had the fliers directing customers to the redemption site.
- Every store had a pathetic inventory of die cast Cars. I'd estimate each store only had approximately a dozen toys. Most of what they had was pathetic as well. Ramones and Lightning McQueens.
- The stores were quite a mess and poorly staffed.
I'm sure Toys R Us would blame Mattel for lack of supply and their reps not preparing the stores for the promotion. Mattel would simply say that Toys R Us is disorganized and hasn't communicated to their store managers. Either way, I am not a happy customer! I don't like driving all over and getting blank stares and finding stores with pathetic inventory! Wake up Toys R Us!
http://www.CarsDieCastToys.Blogspot.com
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