Uncle Walt Saw the Power of TV Resolution 3

If after contacting Disney via letter and phone, we get no reasonable resolution, I'd suggest we contact local Network Affiliates and talk to their Consumer Reporters. They should be a last resort because they're typically more apt to help once you've exhausted other avenues. They usually get results at this point because they have a long list of facts to present a company with. You may have to call a number of times and give them an important reason to look into things for you. Just saying you're upset won't get you a call back. The story and effort has to be interesting to the station and the viewers.

If the Consumer Reporter decides to interview you, have all your ducks in a row.

1. Have a printed copy of your order confirmation.
2. Proof you didn't receive the Blu-Ray McQueen in the form of a printed copy of the e-mail from Disney stating your order wouldn't be filled, or a copy from the BVHE Processessing Site showing the status of your order as being "In Process."
3. The Cars Blu-Ray disk with the Redemption Code insert.
4. A copy of any further letters or e-mails from Disney refusing to do anything more than offer a DVD.
5. A picture of the Blu-Ray McQueen car.
6. Copies of posts showing people were erroneously sent numerous toys that didn't order them, thus creating the shortage and Disney's fault in fulfillment.

Stay calm and simply state your disappointment in Disney's resolution to their obvious fulfillment failure. Point out you had to purchase the Cars Blu-Ray disk, join Disney Movie Rewards, and order the die cast McQueen by paying $3.50 for Shipping and Handling. Make the fervent point that you received a CONFIRMED ORDER. Disney didn't deny your order or say that supplies had run out. Wrap up by saying the resolution of a DVD you'd have to pay for is less than adequate and an insult. Give your opinion as to a reasonable resolution and thank the reporter. Then, we see where it goes from there.

http://carsdiecasttoys.blogspot.com/

Write to City Hall Main Street USA! Resolution 2

I've yet to see a single person come forth and pledge to give back the extra Blu-ray McQueens they weren't supposed to receive. Therefore, I'll discuss Resolution 2 which we can use to motivate Disney to do more than their ridiculous offer.

I feel that many top level managers need be made highly aware of the insulting resolution made by the inept management and fulfillment staff of Buena Vista Home Entertainment who royally screwed-up the Blu-Ray Promotion. Now, due to their failure to properly track the orders, match them to inventory and fulfill the CONFIRMED ORDERS properly, they have created intense "Guest" dissatisfaction and anger!

These main points, along with the the simple fact that saying "Until Supplies Last," isn't in any way an acceptable excuse to any of us who received CONFIRMED ORDERS as far back as November when the promotion began and never received our order! This is a slimy way to attempt to thwart "Guest" dissatisfaction, to legitimize their insulting offer to us, and to pay them $3.50 for shipment of a lame DVD that no one wants! It's even more insulting because they act as if they are doing us a favor! They should run for political office.

Our dissatisfaction is based on these simple facts...

1. Disney Movie Rewards had inept people fulfilling their orders who did an incredibly pathetic job tracking the number of Blu-Ray McQueens sold and shipped!
   
2. Buena Vista Home Entertainment sent out numerous Blu-Ray McQueens to people who weren't supposed to get them, thus creating a huge shortage!
   
3. Finally, they are trying to cover their proverbial ass by saying they simply ran out instead of admitting their incompetent staff fulfilling and tracking the inventory was the problem. Now, their stance is take this lame DVD and pay us for shipping and handling. This is an arrogant, short-sighted, and insulting offer that is par for this company.

We should mail copies on a designated date to Disney Movie Rewards, Buena Vista Home Entertainment, Consumer Products Division, and Robert Iger, President/CEO. This way they will receive numerous letters about the same issue at about the same time. Within that week we should follow-up with phone calls to the same offices and reinforce our stance on a resolution that is far more adequate! If at that time, we continue to feel dismissed and marginalized, then Resolution 3 should be enacted! Resolution 3 will be written about tomorrow.

Here's an interesting site with loads of contact addresses and phone numbers. It hasn't been updated since July of last year, but should still be good for a start on Disney Consumer Products etc.
http://help.savedisneyshows.org/

The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521
818-560-1000

Buena Vista Home Entertainment
Attn.: Consumer Relations
PO Box 3100
Neenah, WI 54957-3100
(800) 723-4763

http://carsdiecasttoys.blogspot.com/

Give the Blu-Ray McQueens to Their Rightful Owners! Resolution 1

I'm going to state what I'm sure others have wanted to say, but have been afraid to bring up. First, I could care less how people without character view my opinions, that's why I write this blog and it is highly read by hundreds around the globe. I care about people with character! During the last number of weeks I watched as many boasted about receiving Blu-Ray McQueens that they neither Ordered, Paid for, or were Entitled to receive! Over that time I considered writing a story about it because it shows a clear lack of character by those who got them and wouldn't return them. Now, is the time to write about it. I'm also going to lob a bomb and state that a number of those who received them were people I feel are caustic, bullies and create conflict when it suites them. People with EZ Board names like Calsonic, Kachow, and a few more! These characters have a history of creating crap with people. They are the reason I left the Discussion Board they frequent. I didn't leave because I can't take them on, I left because I have far better, more positive things to do with my time and talents. Remember the saying, "Don't get into a pissing match with a skunk."

Here's how they, along with others, can do the right thing and become respected. This thought is the most morally "Right" idea, but due to selfishness and people feeling entitled, will be met with the most resistance and difficulty in getting it to happen. People who received the Blu-Ray McQueen and didn't pay for, or order the erroneously sent extras, should do the right thing and give them to the people who bought the disk/code and got Confirmed Orders before the January 31, 2008 deadline. Yes, I hear you screaming, "Hell no!" If this is the case, it is because you feel they are valuable and are what I already said...Selfish! Look in the mirror and know, You weren't entitled to get those 20 extras Chromeant! You didn't deserve those 4 extras Kachow! You didn't win those 7 extras Calsonic! And, so on and so forth. The fact is you have property that simply doesn't belong to you. If the bank gave you $1000 more than you requested in a withdrawal, and could prove you got that money by surveillance camera, and you denied you got it, or refused to return it, I firmly believe they'd criminally prosecute you. And, YES! the analogy is the same!

You are supposed to be friends of all these other discussion board members, and you all have boasted about getting all those Blu-ray McQueens without merit! Now, you all can say you gave them away, traded them, sold them, and in some cases I'm sure that's true, but I'm willing to bet there's still a number of them sitting on a number of people's desks or shelves. Doing the right thing takes CHARACTER! Do you have that character, or are you just what I ascertain...Selfish! If they weren't worth a damn to you, I bet you'd do the honorable thing in a moment. Wouldn't you?

Here's how those of you can be an Honorable and Respected part of the Cars collecting community. First, pledge those extras to be given to those of us who paid for them, got confirmed orders from Disney and didn't receive them. Second, they'll be distributed simply to those whose orders weren't fulfilled by...1.) Proof of confirmation 2.) Oldest date (I.E. Ordered in November before those in January) 3.) Proof their order wasn't fulfilled via the Disney e-mail saying their order couldn't be filled, or verification on their order tracking site. Now, I hate to say I doubt many, if any of you will step up to the challenge to show you have character, but I'd suggest that if you do...1.) The person will fully reimburse you for shipping costs 2.) I think we as a community would find a way to reward you in some way, even though you don't deserve it 3.) You would reap, the proverbial what you sow, down the road by doing the right thing.

So, who's going to step-up?! I'll gladly facilitate the verification and distribution of toys that anyone is willing to pledge and honor fulfilling that pledge. Don't even bother trying to post anonymous, inflammatory garbage to this blog, because it won't see the light of day! Positive COMMENTS are always encouraged.

Longer than Expected! "Customs - Counterfeits & Copyright Infringement" I'm Waiting to Hear from a Contact at Disney Investigations.

http://carsdiecasttoys.blogspot.com/

Free Forum to Discuss Blu-Ray Offer Debaucle

If you as a reader aren't aware, at the bottom of each article you'll see the word "COMMENTS," simply click on it and you can post a comment like any Discussion Board.

• First, I encourage all who were posting at Carstoys "locked" post to continue to discuss the issue of Disney's Blu-ray fulfillment failure. Feel free to vent so we can continue to come to a unified resolution.

• Second, DON'T even think about posting negative garbage if you don't identify yourself. All posts are moderated and are read before being allowed to be posted. If you don't have the guts to put your name to your NEGATIVE post, it won't be published! Debate is NOT wanted on this issue. Only constructive, positive, input is wanted. We don't need to get bogged down in garbage.

• Finally, READ before you comment. Today I got a negative post without a name commenting about my wanting to, "sue Disney over a toy while people are starving in Africa, and the best I can do is get all worked up over not getting my fancy toy." READ! No where have I stated I want to sue Disney over this issue. I won't waste time or energy responding to this kind of post because idiots can't READ, contribute by staying on topic, and making factual statements.

Let's continue on! Any time you aren't treated with respect and given what you paid for, by taking pro-active, positive action to show you won't put up with such disrespect is never a waste of your time! Just the opposite is true...Apathy and Acceptance simply shows you are willing to be Abused and disrespected!

http://carsdiecasttoys.blogspot.com/

The Colossal Disney Flew-Away Offer

Back on November 6, 2007, I scooped a story on a Disney Movie Rewards promotion for a Limited Edition Blu-Ray Lightning McQueen. The offer was simple...purchase Cars on Blu-Ray disk, join Disney Movie Rewards, enter the Code in the package and pay $3.50 shipping and handling and you got an LE 15,000 die cast McQueen. The promotion would last until January 31, 2008, or until supplies ran out. They never turned away orders saying supplies were out. Weeks passed and people started getting their McQueens at the end of November. January came and people wondered about the confirmation numbers and if they correlated to the actual inventory. I personally called and had my second conversation with Disney Movie Rewards supervisor Regina. She was aloof, evasive, and after much pressure, told me the confirmations didn't correlate to the numbers of Cars sold. In early February people started receiving numerous Cars they didn't order or pay for. One man boasted he got 20 sent to him and even pictured them all lined up on his discussion board posts. This was the point at which I knew a major problem was going to happen. So, on January 31, 2008 I called and spoke to the same robotic person Bonnie. All she did was assure me my orders were in process and would be fulfilled. I was skeptical and my suspicions came true today. I started the day reading a post by a gentleman who received the first bomb...

"I ordered 4 Blu-ray Lightning McQueens the first week of January - one for each of my sons and of course one for me! I spent $120+ on those blu-ray Cars dvds and then I wait 5 weeks and what happens? Disney Rewards sends me this "wonderful" email below stating they can't fulfill my order!!!!

I have a lot of reasons why I am a little angry (ok, very very angry). First, I ordered mine the 1st week of January and my credit card was charged (they are lying in the email when they said my card was not charged...I can show them statements). 2nd, I read on the board that there were several people who received WAY more than they ordered (someone orders 6 and receives 26?!?! Come on now!). I am really happy for whoever those people are who received their extras but I think Disney needs to look into this and figure out what went wrong and compensate equally the people who ordered their toys in advance of the offer end date (4 weeks ahead of time!). Their counter-offer are old DVDs they probably have stock-piled in a warehouse. I don't think these will make up for the $120 + tax I spent on getting those Blu-ray DVDs. The only compensation I could imagine would appropriate would be the actual Car, considering the mess they created.

A Father's Plea
I know I am reaching out on a limb here, but is there anyone who has a kind enough heart who received MORE than their order that would be willing to sell me 3 of their Blu-ray Lightning McQueens? I only need them for my sons (the 4th one was for me and I can live without one). I will be willing to pay for them, however, I hope you can find it in your heart to be fair and understand that I did already spend $120+ on trying to get these and received nothing. I know you may have also bought 3 or 4 or even possibly 6 blu-ray disks as well, but if you received more than you ordered, I am asking to please help.

I can provide all the information necessary that will show that I did indeed order 4 cars and the time frame I ordered them (January 10, 2008).

Email from Disney saying they cannot fulfill my order

Dear Disney Movie Rewards Member,
Recently you were offered the opportunity to receive a Blu Lightning McQueen car for entering the Disney Movie Rewards Magic Code found inside Pixar's Cars on Blu-ray Disc.

Due to an overwhelming response to this promotion and the limited availability of inventory we regret to inform you we will be unable to fulfill your order. Your credit card has not been charged the $3.50 shipping and handling fee.

You are a valued customer and we would like to take this opportunity to offer you a replacement product. Please select one of the titles listed below for the same $3.50 shipping and processing fee.

· Eight Below

· Chicken Little

· Bridge to Terabithia

· Sky High

· Pirates of the Caribbean: The Curse of the Black Pearl

· Remember the Titans

· The Wild

· Dinosaur

· Glory Road

· The Haunted Mansion

· Meet the Robinsons

· Underdog

· Invincible

Simply reply to this email with your selection and your preferred format (DVD or Blu-ray Disc). If no preferred format is provided, the default will be DVD. Your credit card will be charged the $3.50 for shipping and processing.

The offer for a replacement product is only valid until March 31, 2008. Please remember to make your selection by this date.

Again, we apologize for this matter and value your loyalty.

Disney Movie Rewards Consumer Relations Team

Confirmation email of order on 1/10/08
Thank you for shopping with the Disney Movie Rewards!
We appreciate your membership and we know you'll enjoy
your new titles.

Your order will be promptly processed and shipped as
detailed below.

Order Information:

=======================================================
MEMBER#:

Web Order#: XXX766
Reference#: XXXXXX87
Order Date: 01/10/08

Billing Address:
Kevin XXXXX
XXXX XXXXXX ROAD
XXXXXXX XXXXXX, IL XXXXX


Shipping Address:
XXXXXXXXX
XXXX XXXXXX ROAD
XXXXXXX XXXXXX, IL XXXXX



Item Qty Unit Price Extended Price
-----------------------------------------------------------------
Blu-car 1 $.00 $.00
SHIPPING & PROCESSING 1 $3.50 $3.50
-----------------------------------------------------------------
Sale Amount: $3.50
Tax: $.00
Total: $3.50"

I called Disney Movie Rewards and started off with the same robot Bonnie. I then requested to speak with the supervisor Regina again. I spoke with her for about a forty-five minutes. She initially came out of the box giving me the same old corporate garbage, "I apologize, but our supplies ran out. "I told her that I was outraged at the fact that they confirmed my orders back on January 11, 2007, that I hadn't received them, and that I was aware that they had idiots fulfilling the orders who were sending multiple McQueens to people who hadn't ordered them, or paid for them BEFORE FULFILLING OTHER LEGITIMATE ORDERS!! This went on as recently as the second week of February. She said, "We had some anomalies and not a large number of these happened." I retorted, "I'm aware of one man who received 20 toys he didn't order of pay for! There were many more who received multiple toys that shouldn't have received them. I pointed out I also heard that people who placed orders as far back as November still hadn't had their order fulfilled! There is no excuse for this! I mentioned how I even received five pin sets I didn't order or want." She said, you can send them back, and I told her I would once I saw the manner in which Disney would handle this massive screw-up.

I told her that offering us a lame DVD was a totally unacceptable resolution. She asked if my card was charged and I told her yes it was. She said it wasn't because it was a debit card, and would only be had the item been shipped. As far as I'm concerned, the order was accepted and confirmed. She was trying to make weak excuses for not fulfilling the order. The discussion continued where she said I didn't adhere to the terms of use by ordering more than one. I told her as far as I understood, it was one car per account. Their system didn't prohibit setting up other accounts, cross-reference payment from the same card, or stop you from setting up other accounts for friends or family. It is also incredibly hypocritical when they didn't care while people were buying their Blu-ray disks and paying for the toy car! As long as they can try to wiggle out of doing the right thing, it is clear to me Disney doesn't give a damn about customer satisfaction, public image, meeting their obligations, or most importantly fixing their royal screw-ups!

This woman stone-walled me when I asked who was above her, that I wanted to talk to the people who were responsible for the promotion, and that I was far from done expressing my intense disgust. She told me that no matter who I spoke with that it wouldn't matter! She started in on me saying, "Don't you ever make mistakes?" I shocked her by telling her that I had built my business for 17 years to be the biggest, most successful of it's type in Central Florida. I told her that when my company screwed up, that I dealt with complaints head on and did what I needed to fix the problems. I told her that in 17 years I could count on one hand the number of times I've had to comp or refund a client's money. I continued to express strong opinions and offer her resolutions...

1. I told her the resolution they offered was horribly inadequate.
2. I scoffed at the point that they even want us to pay them $3.50 for the lame DVD!
3. I pointed out that I, along with 95% of those who purchased the Blu-ray disk don't even own a player or Play Station, and purposely bought the disk just to get the Blu-ray McQueen! I told her they should reimburse us for the purchase of the Blu-ray disk for failing to fulfill the orders they confirmed.
4. I told her that if they cared about their customers and want to do the right thing, that they should contact those they shipped all those Cars to erroneously and ask them to return them. She admitted that they had done that with some of those people and they refused to send them back. I told her the reason those people wouldn't cooperate was because of the company's arrogance and poor treatment of their customers! I reiterated that if they will do the right thing by us, I'd gladly feel compelled to return the extra pin sets. Why the hell would I do anything for a company that wants to do the least it can to resolve their massive screw-up?! They create feelings of combativeness, uncaring and plain dismissiveness in dealing with their customers! This is not the company Walt Disney built!
5. I continued to tell her that the company should either go and manufacture more of the Cars to complete the orders, or literally go on Ebay and buy them to fulfill the orders they royally messed up. She simply kept with the canned corporate lines, "I apologize, I'm sorry that we can't fulfill the orders, and we've come up with the resolution." I told her that she could expect big problems ahead. That we would never accept such an inadequate resolution. I told her that if the resolution was reasonable that I certainly wouldn't be as upset and feeling dismissed.

The Issue is this simple, Disney had idiots fulfilling their orders who did an incredibly horrendous job tracking the number of Blu-Ray McQueens sold! They sent out numerous Blu-Ray McQueens to people who weren't supposed to get them, thus creating a huge shortage! Finally, they are trying to cover their proverbial ass by saying they simply ran out, instead of admitting their incompetent fulfillment and inventory tracking was the problem. Now, their stance is take this lame DVD and pay us for shipping and handling. This is an arrogant, short-sighted, and insulting offer that is par for this company.

I ask you this simple question, "Do you feel Disney's screw-up to fulfill their CONFIRMED ORDERS is rectified by offering you a DVD that you have to pay $3.50 Shipping and Handling for is an adequate Make Good?!" If not, I say that they haven't done enough to satisfy the dozens, if not hundreds of customers who bought a Blu-Ray disk so they could get the Limited Edition McQueen! Don't accept this pathetic treatment, make them see how this will cost them more in a damaged public image, time spent to deal with us, and ultimately money in lost sales because they have refused to treat us with respect by offering a reasonable resolution to THEIR POOR MANAGEMENT and PERFORMANCE!

http://carsdiecasttoys.blogspot.com/